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SALES POLICY: We do not accept returns. You are able to listen to the music and read a detailed description of the product before buying. Downloadable transactions are completely automated and not refundable under any circumstances. Shippable orders may be cancelled only if the product has not yet been shipped. If you are having difficulty with the downloading and unzipping process, we will gladly help you and make sure that you get the music that you paid for. We will email your music as an mp3 file upon request. Simply ask.